Ring, ring! It’s 2023 calling, and the world of communication is ever-evolving. Cloud phone systems have become the norm for businesses and individuals alike, providing easy and efficient ways to stay connected. But with so many options out there, how do you choose the best one for your needs? Fear not, because we’ve got you covered. In this article, we’ll compare the best cloud phone systems of 2023, highlighting their features, pricing, and overall value. Whether you’re a small business owner, a remote worker, or simply looking for a better phone solution, we’ve got the information you need. So, what are you waiting for? Start a search today to find the best cloud phone systems for your needs.
What Are Cloud Phone Systems?
In the past, companies relied on traditional phone systems such as Private Branch Exchange (PBX) and landline desk phones before cloud phone systems took off. However, these traditional phone solutions had several drawbacks. For instance, businesses had to make significant upfront investments in expensive hardware, and they had to anticipate their future communication needs. Unfortunately, these estimates were not always accurate, and companies would often overbuy to avoid hitting capacity too early and interrupting their business operations.
Fortunately, the emergence of cloud-based phone systems has solved these problems by offering a more flexible and scalable solution that doesn’t require businesses to make large upfront investments or worry about capacity constraints. Instead, cloud phone systems use Voice over Internet Protocol (VoIP) technology that allows you to make voice calls using an internet connection. But they also offer other benefits too.
The Benefits of Cloud Phone Systems
Firstly, cloud phone systems are more flexible and scalable than traditional systems. They also offer a wider range of features, such as call recording, voicemail transcription, and integrations with popular applications. And you can make calls to and from anywhere.
Overall, these features help businesses streamline their workflows and boost their productivity. So, let’s take a look at some of the best cloud phone systems of 2023 you should consider.
Dialpad
Dialpad is a modern cloud phone system provider that gained popularity for its innovative features and user-friendly interface. Its key features include voice intelligence, which uses artificial intelligence to transcribe and analyze calls in real time, and team messaging, which allows teams to collaborate and share files from one platform. Dialpad also offers integrations with popular business applications such as Salesforce, G Suite, and Microsoft Office, making it easy for businesses to streamline their workflows and boost their productivity.
Dialpad’s pricing plans start at $15 per user per month for its Standard plan, which includes basic features such as unlimited calling and messaging, voicemail, and video conferencing. Its Pro plan is $25 per user per month and includes additional features, such as multiple phone numbers per account, 10 office locations, and 24/7 live agent support. Finally, its Enterprise plan is customizable and includes advanced features such as single sign-on and custom reporting. Dialpad also offers a 14-day free trial for businesses to try out its system before committing to a plan.
Grasshopper
Grasshopper is another cloud phone system that’s worth considering in 2023, especially for small businesses and entrepreneurs. What sets Grasshopper apart from other providers is its focus on providing a simple and user-friendly experience. Its virtual phone system allows businesses to create a professional image and manage their calls from anywhere, without the need for any hardware or technical setup. Grasshopper’s features include a customizable main greeting, call forwarding, voicemail transcription, business texting, and more.
Grasshopper offers three pricing plans, starting at $28 per month for the Solo plan. This plan includes one phone number and up to three extensions, making it perfect for entrepreneurs or freelancers who need a professional phone presence. The Partner plan is $46 per month and includes three phone numbers and up to six extensions, while the Small Business plan is $80 per month and includes five phone numbers and unlimited extensions. Grasshopper also offers a free trial for 7 days, which allows businesses to test out the system before committing to a plan.
Vonage
Vonage is a cloud phone system provider that has been around for many years, and it continues to be a reliable and popular choice in 2023. One of the main benefits of Vonage is its flexibility, as it offers a variety of plans and features to meet the needs of businesses of all sizes. Vonage’s features include unlimited calling, voicemail transcription, virtual receptionist, and mobile app integration. Additionally, Vonage offers integrations with popular business applications such as Salesforce and Microsoft Teams, making it easy for businesses to streamline their workflows and boost their productivity.
Vonage’s pricing plans start at $19.99 per line per month for its Mobile plan, which is ideal for businesses that need a basic cloud phone system for their mobile workforce. Its Premium plan is $29.99 per line per month and includes additional features such as video conferencing, call recording, and a desktop app. Finally, its Advanced plan is $39.99 per line per month and includes even more features. Overall, Vonage is a great choice for businesses that need a flexible and scalable cloud phone system with advanced features and integrations with other business applications.
Nextiva
Nextiva is a cloud phone system provider that gained a reputation in 2023 for its reliable and scalable system. Its key features include unlimited calling, voicemail to email, call recording, and conference calling. Additionally, Nextiva offers integrations with popular business applications such as Salesforce, Zendesk, and more.
Nextiva’s pricing plans start at $21.95 per user per month for the Professional plan, which includes unlimited calling within the US/CA, free local and toll-free number, video and audio meetings, and team collaboration. The Enterprise plan is as low as $31.95 per user per month and includes additional features such as business integrations, real-time voice analytics, and call recording.
RingCentral
RingCentral is one of the top cloud phone system providers in 2023, and for good reason. With a wide range of features and plans, RingCentral caters to businesses of all sizes and industries. One of its most notable features is its unified communication platform, which combines video conferencing, team messaging, and phone calls into one easy-to-use interface. This makes it easy for teams to collaborate and stay connected, no matter where they are. Additionally, RingCentral offers advanced call management features such as call routing, call recording, and automated attendants, which help businesses improve their customer service and streamline their workflows.
RingCentral offers several pricing plans, with the most popular being the Advanced plan at $25 per user per month. This plan includes unlimited phone calls within the US and Canada, unlimited SMS, and up to 100 participants in video meetings. Businesses can also choose to add on features such as call recording and advanced analytics for an additional cost. For businesses that need more advanced features, RingCentral also offers the Ultra plan at $35 per user per month. This plan includes additional features such as unlimited HD video, customizable business insights, unlimited file-sharing, and more.
Tips for Choosing the Best Cloud Phone Systems For You
When choosing the best cloud phone system for your business, there are several factors to consider. Here are some of the most important factors to keep in mind:
- Ease of use: Choose a system that is easy to use and configure, with a user-friendly interface.
- Advanced features: Look for systems that offer advanced features such as call recording, voicemail transcription, and integrations with popular business applications.
- Scalability: Choose a system that can grow with your business, with the ability to add new lines and features as needed.
- International coverage: If your business operates internationally, choose a system that offers international coverage and support.
- Price: Consider the price of the system and the value it offers in terms of features and scalability.
- Customer support: Look for a system that offers good customer support, with dedicated account managers and responsive technical support.
By keeping these factors in mind, you can choose the best cloud phone system for your business needs and take your communication to the next level.